| To Our Dearest Customers: If you are passengers traveling to Taiwan, and would like to bring back our products, please be informed following messages:
1) Please place and complete order process 7 days before your departure date (from your country), and fill in below information, point 1&2 at the remark column (see below illustration). We will pay attention after receiving your order and arrange shipping in time, thank you. -
The retention period in Taiwan. -
Contact phone no#, if your mobile is not workable in Taiwan, please provide telephone no# of your hotel, your personal e-mail or other contact ways that are reachable to you.
2) Delivery time: after receiving your order, we’ll deliver the goods within three days (promotional products, and pre-order goods delivery time are not the same as above, and would be reported separated). When the order situation appeared this icon means your order is delivered. -
to assigned address: the arrival date normally is next date of delivery date. -
to convenient store (7-11, Family mart, OK, Hi-Life): the arrival date normally is around 4-5 days after the delivery date and sometimes would be longer depending on the delivery process of convenient store. For those passengers that choose delivery method to convenient store, please pay attention the delivery lead time.
3) Delivery method: In order to deliver on time, it’s recommended to choose delivery method as “to assigned address” -
To assigned address: please remember to provide completed information to us, including: Receiver’s name, hotel name, hotel address, room no#, hotel telephone. Our currier would deliver the goods to assigned hotel and leave the package to receptionist for payment pre-paid order. Please inform hotel receptionist in advance or please advise assigned arrival time while placing order and stay in hotel at the assigned time to avoid deliver failure. -
To convenient store (7-11, Family mart, OK, Hi-Life): we don’t recommend to choose this deliver method. For those passengers who choose this deliver method, please leave correct name because our currier will request you to show your ID and if the name is different, it might cause delivery failure.
4) Payment method: we’ll arrange delivery after the payment is received. Passengers can arrange payment via paypal, credit card, or bank transfer.
5) After the order is established, please notify us your order number by informing our store manager and we’ll pay attention for your order delivery. |
